I am hoping someone will have some insight on how I can approach this. I am the newly appointed project/knowledge mgr. for the help desk, and have been given the project of developing our knowledge content. My issue is this – we have a secure siteon our Intranet where I have cataloged and indexed all of our knowledge. My manager, however, feels we should purchase KM software. I feel it is not necessary at this point, given the small number of potential users and the amount of knowledge we have. Does anyone else have any experience with this? I’d be interested in hearing what others have to say.
