7 replies
by blackcurrant
Hi
When NAV detects a virus you should have the option to delete the infected file. I don't know how to get rid of quarantined files, but contact Symantec and they should be able to help you.
I assume that your corporate version of NAV is set to scan executables only, so to prevent further 'infestation' educate your users on the dangers of unsolicited emails, tell them to check that the sender's address is correct, if they have no idea what the message is about from the subject header tell them to delete the email and contact the sender by 'phone to confirm the validity of the email/attachment. Teach them not to indiscriminately download material from the web etc. There are several good articles on these types of security measures and more available here at TechRepublic.
Good luck
by henry
by apeng_15
Helo...
The best way is to contact Symantec. Normally they have removal kit that can be download to remove the virus. Always update your virus pattern because do not know when the virus will attack. Good Luck
by henry
by wlbowers
I know this will bring out the vultures but
Norton Antivirus Sucks. There has been
more than one time that it would not even
detect a virus,(even with the current defs),
much less remove it. I have converted to
computer associate's inoculate. Or the
spinoff etrust. Their evaluation software
cleaned a system that Nortons blessed
as clean.
If you install inoculate (www.ca.com) you
will have to remove nortons completely.
This includes going into regedit and
removing the leftovers after uninstall.
Inoculate and etrust check the registery to
see if you have other virus software.
Good Luck Lee
by henry
by henry
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