February 9, 2021 at 9:54 am #2140332
Laptop freezes when watching youtube/netflix etc. Or playing video games.
by speakerbox · about 1 year, 4 months ago
I Bought a second hand Metabox Laptop off Ebay, which worked perfectly for several months to a year.
Now it has an issue which keeps happening every time I use the laptop, it predominantly seems to happen when I’m watching Video content through YouTube/Netflix etc. Or playing video games.
The Issue is the screen freezes, including the mouse icon on screen, as does the sound. It will stay frozen until I switch the Laptop off with the power button, then turn it back, wait until it boots, then it goes as normal, this can happen several times within 1 hour.
For some reason the Laptop has never frozen when I’ve been playing Pillars Of Eternity (which may not be as demanding as other more modern games on hardware?), but freezes during other games.
Processor: Intel(r) Core(TM) i7-7700HQ CPU @2.80GHz
Installed RAM: 16.0 GB (15.9 GB Usable)
System type: 64-bit operating system, x64-based processor
GPU: NIVIDIA GeForce GTX 1050
Does anyone have any idea what is causing this issue, and how to remedy it?
February 9, 2021 at 10:55 am #2413675
by keesb2 · about 1 year, 4 months ago
It’s either hardware of software. I’d start with checking the vents and the heat paste on the CPU and PSU. Also set the BIOS to safe defaults, or whatever that’s called. No overclocking.
If that’s all fine and it still happens, it’s either some hardware thing that can’t be repaired in a laptop (the motherboard), some hardware that can be replaced in principle (a separate videocard) or software. To test the software, temporarily replace the built-in HDD or SDD, install Windows 10 and all drivers on the replacement and see what happens.
February 9, 2021 at 2:49 pm #2413669
If it was just Youtube/Netflix.
by rproffitt · about 1 year, 4 months ago
I’d say it’s our old issue about Web browsers and Hardware Acceleration. You omitted which browser so I’ll give a link to how to turn that off for Chrome:
But you mentioned games so while it’s possible it’s software the chance it’s a hardware issue went up with that mention. https://forums.whirlpool.net.au/archive/2601050 and hundreds of other posts tell me it could be why it was for sale on Ebay. Arrange with the maker to rectify this laptop either with a clean install or replacing what hardware that needs replacing.
March 1, 2021 at 10:34 am #2414555
Laptop freezes when watching youtube
by naheed mir · about 1 year, 4 months ago
If your laptop freezes when watching Youtube videos or playing games, try these:
1. Upgrade your graphics drivers,
2. Check the Laptop cooling system
3. Run a clean install for OS