Laptops

Question

Laptop GPU isnt recognised after repaste + Windows 10 update

By meredith2k5 ·
The laptop in question is a HP Envy 14 1050EA with an intel i5 processor, AMD Mobility Radeon 5650 graphics card, 256gb SSD and 6gb DDR3 RAM.

I removed the previous thermal paste which was hard and cracked and replaced it with Therrmal Grizzly Kryonaut on both the CPU and GPU.
I've also installed an SSD alongside windows 10 from scratch so for all intent and purposes its a fresh install.

I've updated all my drivers according to Windows update and via a third party application - the laptop support page from HP doesn't work correctly however so I had no choice to go direct. However there are no unknown devices and I'm fairly confident everything is up to date.

In device manager it only displays Intel GPU under display and no matter what I try I cannot get it to display the AMD GPU.
I have tried installing the AMD GPU driver and software from multiple different versions, I've also tried searching within the BIOS for any options that might enable my GPU - there is however a very basic BIOS with no settings regarding the GPU. A BIOS reset didnt work either. Im open to trying to update the BIOS but as there is no product support page (it isnt working) I cannot find a compatible update file.

There is nothing I can find on the laptop to suggest that the AMD GPU even exists and I cannot for the life of me figure out why and how to fix it.

If I somehow botched the thermal paste would the laptop still function without issue (but without the gpu and using the intel inbuilt one instead) or would it warn me somehow/somewhere?

The original operating system and hardrive are no longer an option as the primary partition is corrupt somehow (I can access it via my main computer with software but it displays unallocated within disk management) . There are other partitions available with one being HP Recover but I dont know how to enable this and am unsure if it would make any difference anyway. Would reformatting the corrupt partiton and installing windows 7 enable me to use HP recovery somehow (perhaps a factory reset with the vendors drivers/programs installed would help)?

Any advice or support would be greatly appreciated, ive fixed and upgraded many laptops before and have never encountered an issue like this, very close to giving up and calling it a day!

Here is the support/drivers page for anyone interested, it just straight up glitches and doesn't display -
https://support.hp.com/gb-en/product/hp-envy-14-1000-notebook-pc-series/4173527/model/4226686
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All Answers

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There's the problem.

by palmpass In reply to Laptop GPU isnt recognise ...

"windows 10 from scratch so for all intent and purposes its a fresh install.

I've updated all my drivers according to Windows update and via a third party application "

That's what a lot of folk try and it's incorrect for many machines.

You asked a lot of questions but most are a dead end and won't help you resolve the issues. But hey, I'll answer them anyway without expanding.

1. If I somehow botched the thermal paste would the laptop still function without issue (but without the gpu and using the intel inbuilt one instead) or would it warn me somehow/somewhere?

Yes and maybe (there are two questions here.)

2. installing windows 7 enable me to use HP recovery somehow (perhaps a factory reset with the vendors drivers/programs installed would help)?

Rarely. So rare that I write no.

3. Here is the support/drivers page for anyone interested, it just straight up glitches and doesn't display

The URL is non-functional for me.

If I were to dive into this I'd want a few things from you.

1. The full model number such as "HP ENVY 14-1050ea"
2. The Web Speccy report link. Here's how:
https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

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Line of the subject

by meredith2k5 In reply to There's the problem.

Thanks for the reply,
I did ask a lot of questions there sorry! I wanted to be as thorough as possible trying to show my mindset and what I had/hadn't tried.
The link I provided doesn't work, which is annoying as that's the main support page that should be complete with the latest drivers for my laptop.
What do you think the best course of action is from here?

The laptop model is precisely that, a HP Envy 14-1050ea.
Serial Number CNU0322K66
Product Number WN967EA#ABU

The Speccy link is -http://speccy.piriform.com/results/I2ZGnIkKQ1YMxndVhLzX770

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I missed the model number. Sorry

by rproffitt Moderator In reply to Line of the subject

I was looking at the link and it didn't work. BBL with more details for you.

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Remember this may require you to clean install.

by rproffitt Moderator In reply to Line of the subject

Driver finders, Iobit, Glary and more often create more issues than they solve. Also, Microsoft doesn't always find drivers for us.

1. I need to dig into the laptop model a bit but start with the usual Intel chipset driver at https://www.intel.com/content/www/us/en/support/products/1145/software/chipset-software/intel-chipset-software-installation-utility.html

2. HP's website is down. I will be delayed looking at your laptop in much detail. However https://h10057.www1.hp.com/ecomcat/hpcatalog/specs/provisioner/05/WN967EA.htm confirms specs.

3. It appears that the driver is SPECIFIC for this model. http://forum.notebookreview.com/threads/drivers-for-ati-5650-and-6630-for-hp-envy-14.582545/ and other discussions point this out. As HP's support site is down I can't dig around there yet.

-> For now this one is on a big hold until HP fixes their web site or someone finds the right driver for this laptop.

In the meantime, install the Intel INF package.

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