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Laptop insight

By sillyou ·
Hello. My mother has a Compaq Presario laptop and her harddrive recently crashed. She only used it for three months (Dec. to March) for two years and the rest of the time it was turned off. During the three months (six total) that it was in use, she kept it running by utilizing the standby feature. Incidentally, the standby feature was the first thing to become problematic - the computer no longer recognized it, and finally the entire computer crashed. Any advice as to why this happened andhow she can prevent it from happening again? Thanks in advance.

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Laptop insight

by calves In reply to Laptop insight

Since the computer is 2 yrs old and it was turned off for most of the time, you should skip the CD that came with the laptop for installation and do it using a regular Win9X CD. Then, go to the Compaq site and download all the latest drivers for your computer, for proper installation and health of the system. Don't forget to do the updates from Microsoft for your OS as well, now days many software utilities and programs requires updates such as Java Machine and ActiveX to function properly.
Need more help?
Feel free to contact me.
Good luck!

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by sillyou In reply to Laptop insight

The question was auto-closed by TechRepublic

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by steveh In reply to Laptop insight

It's really not that good to keep a computer turned off for so long. In fact, ideally I would power cycle the computer once a week, which means to turn it completely off for about 10 seconds, then leave it on the rest of the time. Information on an unused hard drive will become corrupt if left for prolong periods of time.
You might have luck, if you can access the hard drive, reformatting it and reloading all the software. If you can't access the HDD, it's time to get a new drive, and this time, don't leave it turned off for so long. Also, make sure you get a quality hard drive, as I'm not convinced that the one your mother has isn't cheap.

Hope this helps. Good luck!

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by sillyou In reply to Laptop insight

The question was auto-closed by TechRepublic

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by ec364 In reply to Laptop insight

What you can do to tune it up is to restore everything from Restore CD. I knew that Presarios came with Restore CD. Look for it and insert it in the CD-ROM drive and restart the PC. Follow the prompts in restoring from CD. This will Windows and all its drivers. Then update Internet Explorer to 5. If your Presario has access to the Internet, then you can update directly from Microsoft.com.

Don't worry about restoring, it's no brainer. The Restore CD will take care of everything. I knew because I did a lot of this.

Enjoy!

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by sillyou In reply to Laptop insight

The question was auto-closed by TechRepublic

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by McKayTech In reply to Laptop insight

On this one, I have to part company with my esteemed colleagues number 1 and number 2 and partially agree with number 3.

The ONLY component that deteriorates over time if not used is the CMOS battery that maintains the BIOS information. My theory is that this battery deteriorated to the point that the CMOS became unstable and forgot first the power management setup and then the drive geometry. My guess would be that the the data on the hard drive is intact and if you replace the CMOS battery and restore the proper settings, you'll be In Like Flynn. If not, then you'll need to dig up the Restore CD and follow the advice in answer #3 (after you've taken care of the CMOS).

The prevention is either periodic replacement of the CMOS battery or else more frequent visits to a friendly power receptacle.

regards!

paul

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by sillyou In reply to Laptop insight

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by MServino In reply to Laptop insight

to add a little more... so far answer #4 is your best bet. But when you restore it, be sure to go online with microshaft, er microsoft and down load any patches to the operating system and Internet Exploder, er Explorer. I know that with Win98 SEthere are issues with the shut down and failing to properly update the drives file allocation tables, there is a patch out there. There are probably a few others you may need as well. Go to windowsupdate.microsoft.com select product updates, this will tell you which updates you need. Note: you need to be running Internet Exploder, er Explorer 4.0 or better for the auto analysis to work.

best of luck to you

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by sillyou In reply to Laptop insight

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