Laptop not detecting hard drive, does detect SSD

By steampunkerkai ·
Tags: Windows, Hardware
Hello. I am using a Dell Inspiron 7577 laptop running Windows 10 that has an SSD that stores the OS and then a large HDD that stores pretty much everything else. Earlier, while editing in Premiere Pro, my laptop bluescreened. When it booted again, I got to my desktop with no issue. When I tried to return to Premiere Pro, I found that the program had failed to locate the majority of my files. I searched around and discovered that I am no longer able to access my HDD in any capacity and that it is not listed as a drive in my File Explorer and I could not locate it in the BIOS. I called Dell tech support and I was told that I should pay to have diagnostics run on my laptop which I am not inclined to do. Any help here would be much appreciated.
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Try these methods to resolve undetected HDD

by abby1991 In reply to Laptop not detecting hard ...

There could be various reasons for a drive to become unresponsive or undetected. It can be a hardware issue or some technical glitch in the software.

Below are the few possible reasons for any drive being unresponsive:

1. Lot of bad sectors
2. Infected File (Virus or Malware)
3. Driver issue
4. Mechanical failure

You can try the below options to resolve the issue:

2. Use an Antivirus & Anti-Malware tool
3. Re-install the drivers

Hope this will help.

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