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  • #4242100

    Laptop Overheating and Battery Drain


    by dennis6101990leon ·


    Laptop Model: Dell XPS 15 9500
    Operating System: Windows 10 Pro, Version 21H2
    Processor: Intel Core i7-10750H
    RAM: 16GB
    Storage: 512GB SSD

    The laptop gets extremely hot, especially around the keyboard and underside. This happens even when performing simple tasks like browsing the internet or using Microsoft Office applications. The fans run loudly and continuously. The battery depletes very quickly, even when the laptop is in idle or low power mode. Previously, I could get around 8-10 hours of usage on a full charge, but now it barely lasts 2-3 hours.

    Please help me to solve this issue. Any help would be appreciated!

    Thanks with regards,
    Dennis Leon

    • This topic was modified 4 weeks ago by Avatar photokees_b.

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    • #4242128
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      Reply To: Laptop Overheating and Battery Drain

      by kees_b ·

      In reply to Laptop Overheating and Battery Drain

      Most likely cause: software running in the background while you don’t know and see it. Check task manager. Does it happen also if you boot into Safe Mode? And if you boot into Linux (free to download)?

      If it’s software go back to factory conditions or do a fresh install of Windows.
      If it isn’t software, it’s hardware. Then have your laptop repaired.

    • #4242158
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      Seems to be “normal.”

      by rproffitt ·

      In reply to Laptop Overheating and Battery Drain

      I’ve looked at notebookcheck and it does get hot in those areas under load. Also, similar battery time results under load.

      Try Task Manager to see what’s running, close apps when done with them. Don’t keep Chrome open or much else.
      Finally, scan for malware with Malwarebytes and use the free version.

    • #4242229
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      Reply To: Laptop Overheating and Battery Drain

      by birdmantd ·

      In reply to Laptop Overheating and Battery Drain

      I have another thought that could explain the heat issue. Do you have pets in your home (cats, dogs, birds for example)? I have seen computers desktop/laptop get clogged with pet dander. It’s worth using a can of compressed air to attempt to blow that out. Some laptops are more susceptible than others. I used to have a Mac Air and due to being so thin it was more prone to getting clogged.

    • #4242254

      Reply To: Laptop Overheating and Battery Drain

      by dennis6101990leon ·

      In reply to Laptop Overheating and Battery Drain

      Thanks all of you for quick answering. Really appreciated.

      • This reply was modified 3 weeks, 6 days ago by Avatar photokees_b.
    • #4242293

      Reply To: Laptop Overheating and Battery Drain

      by tocalifesworld976 ·

      In reply to Laptop Overheating and Battery Drain

      It seems like your Dell XPS 15 9500 is experiencing significant thermal and battery issues. The overheating and loud fan noise indicate potential problems with the cooling system, while the rapid battery depletion suggests an issue with power management or battery health.

      To address these issues, you might consider the following steps:

      Check for Dust Buildup: Ensure that the laptop’s vents and fans are not blocked by dust or debris, hindering airflow and cooling efficiency.

      Update Drivers and Firmware: Make sure all device drivers and firmware are up to date, as outdated drivers can sometimes cause performance issues.

      Adjust Power Settings: Review your power settings to ensure they are optimized for energy efficiency. You can adjust settings like screen brightness, sleep mode, and background apps to conserve battery life.

      Monitor Background Processes: Check for any background processes or applications that might be consuming excessive CPU resources, leading to increased heat generation and battery drain.

      Battery Health Check: Use diagnostic tools provided by Dell to assess the health of your laptop’s battery. If the battery is degraded, it may need to be replaced.

      Consider Professional Service: If the above steps don’t resolve the issues, consider contacting Dell support or taking your laptop to a certified technician for further diagnosis and repair.

      Addressing these issues should help improve the performance, thermal management, and battery life of your Dell XPS 15 9500.

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