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laptop shutdown when cmd launch/open

By fqies_bry ·
My laptop running in WinXP SP2 got infected by possible trojan. When cmd prompt is launch, either by Start->Run or via the cmd prompt in the program menu. I have scanned my laptop with different AV such as symantec, AVG and different spyware such as ad-aware 7, spy-bots and AVG antispy and rootkit but it found nothing. I am still encountering the issue. I tried to replace the cmd.exe with one from other PC but still not resolved. Any idea or assistance to solve the issue is greatly appreciated. Thanks.

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All Answers

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laptop shutdown when cmd launch/open

by benjamin.perez In reply to laptop shutdown when cmd ...

try all the AV you have in safe mode.

Regards
Ben,Mty, Mexico

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laptop shutdown when cmd launch/open

by fqies_bry In reply to laptop shutdown when cmd ...

I already done that. It found one adware.processes and has been cleaned. but the issue is still not fixed.

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Here is something

by w2ktechman In reply to laptop shutdown when cmd ...

I remember something like this before. Look for a cmd.com file and delete it.

Other info is here
http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_ALCAN.A&VSect=T

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no luck

by fqies_bry In reply to Here is something

It haven't fix the issue. No such files(.com) on the pc or those .exe on the regisry. I decided to just reformat the laptop and load the factory set image. Thanks for the assistance.

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format

by jack.. In reply to laptop shutdown when cmd ...

how do you format a xp computer?

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xp computer format

by jack.. In reply to laptop shutdown when cmd ...

how do you format an xp computer and reinstall it afterwards?

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