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Laptop with XP home- CD and DVD issues

By Barry Pie ·
We have a Laptop with XP home for a senior member of staff. He tried to install an external CD writer to his laptop but failed. The laptop see's the external drive and the internal DVD drive but has a '!' mark against them in device manager stating that the drivers are incorrect or corrupt. We would like to avoid a full restore if possible but we have to resolve the problem quickly. The drives have been removed from device manager and XP allowed to find them on restart. XP finds the drives, installs the drivers but the problem remains.

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Laptop with XP home- CD and DVD issues

by TheChas In reply to Laptop with XP home- CD a ...

Have you installed the XP updates for both CD-RW and DVD drives?

There are many issues with the released version of XP and CD-RW/DVD drives that were fixed with patches that need to be downloaded from Microsoft.

Or, you could go full boat, andinstall SP1.

Chas

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Laptop with XP home- CD and DVD issues

by Barry Pie In reply to Laptop with XP home- CD a ...

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Laptop with XP home- CD and DVD issues

by Barry Pie In reply to Laptop with XP home- CD a ...

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