something very weird going on with this laptopOptions
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basics:
HP Pavilion dv6000 (Hp Pavilion dv6500) Entertainment PC
Windows Vista
AMD Turion ™ 64 X2 Mobile Technoloty TL – 58 processor
ms updates – up to date (well they were up to date as of 6/15/2010)
do not have the system recovery cd (was not created when the user bought the laptop and did not know they had to create the system recovery cd.–makes it harder for us IT people to fix their computers)
Ok this will be lenghtly since i have been working on this problem for 3 days now.
The problem is: the laptop will not boot into windows. it will go through the motion and you can see very faintly the microsoft windows logo but it sits there for ever. There is no BSoD to get an error code even though i have turned on boot logging and disabled automatic restart on system failure. what i have done (many times) (side note–i am not physically connected to any network, it is just stand-alone)
1) boot up last know config …. no go — get black screen
2) boot up into safe mode….. no go — the screen says:
Loaded: crcdisk.sys… and stays there forever. there are plenty of forum issues out there about hanging on crcdisk.sys however the problem does not seem to be crcdisk.sys since it says it has loaded.
3) boot up pressing ESC and get the message Window Error Recovery
windows failed to start. a recent hardware or software change might be the cause.
if windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem.
if power was interrupted during startup, choose start windows normally.
I have tried both… launch startup repair and start windows normally.
launch — windows is loading files…….. than it just hangs… black screen. does not go anywhere. no cursor.. after a while i turn it off and on and press ESC and get the black screen but faintly i can see Microsoft Corporation at the botton of the screen but no MS logo that usually shows up in the middle of the screen…. turn it off after of couple of minutes (and there has been times when it would be more like 10 minutes or longer, because i was in the middle of something else so it is not like i am turning it off too soon.)
4) ran HP Primary Hard Disk Self Test and Memory Test both passed with flying colors.
5) Windows Boot Manger… choose an operating system to start… only have Microsoft Windows Vista there, selected that one and i get in to the windows error recovery screen again. (see # 3)
6) at one point on Tuesday, I was able to boot up the laptop, I don’t really know what i did for it to boot into windows however i was able to copy all of the data off of it. once the data was copied to a flash drive, i did a disk defrag and a disk check and everything seemed to be fine. Reboot and guess what … yeap it will not boot up. thank goodness i was able to copy the data.
7 ) i figured i would reimage the laptop using an Vista dvd/CD from another Vista laptop …put the dvd in the dvd drive, boot …. it will not boot from the dvd/cd drive, went into the BIOS and made sure that the DVD/CD drive was present to boot from and it is placed at the top of the list. Still will not boot from the dvd. the dvd will boot up on another computer however it will not boot up on this laptop. (the drive is a DVD and not just a CD drive) I know the DVD drive works, when it booted up (see number 6) i was able to read a dvd and a cd. I have also reseated the DVD/CD drive.
8) chatted with HP tech online and the tech had me do the System recovery, reformated the hard drive, installed vista from the system recovery partition. booted, logged in, started to copy over the files and decided before i copy all of the files over lets reboot again… you guessed it… it will NOT boot into Vista AGAIN. i have been trying to run the system recovery again.. but i can not get into it …
9) first thing this morning i booted into Safe Mode and was able to log in, however when i rebooted again in normal mode same issue-won’t boot into winodws. i just tried safe mode and now it won’t go into safe mode. last line says
Loaded: \windows\system32\drivers\crcdisk.sys.
very weird.
has anyone every experience this? does anyone have any suggestions? the laptop is only a couple of years old. i believe the user bought it in 2008.
thanks in advance.
