Large desktop area

By mike ·
On one of the office desktops (Win XP Pro), the desktop area has enlarged and the user needs to scroll around with the mouse to see all the area. This only occurs when the screen res is set to 1280x1024.

It is a recent occurance, it has been working perfectly at that resolution for over a year and a couple days ago it changed. I have uninstalled and reinstalled drivers, but that didn't solve the problem.

Any help would be greatly appreciated.

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Did you change something?

by ThumbsUp2 In reply to Large desktop area

Did you change anything at all right before this occurance started? Did the monitor go out (partially)? Did they go in and adjust something at that resolution and save it to a user profile in the graphics card? What happens if you log in as a different user, even the administrator, and set it to that resolution?

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by mike In reply to Did you change something?

Thanks for the tip. I will quiz the user about anything they might have installed/uninstalled or changed when they get back in the office.

I think I have solved it, but I would like to know what might have caused it so it can be avoided in the future.

Thanks again for your response.

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I think I have solved the problem

by mike In reply to Large desktop area

Some research has shed light on how to solve the problem. The motherboard is based on the SIS751 integrated graphics and I searched for instances of problems directly related to it. I found this:

Followed the steps and solved the problem. With the virtualisation disabled it only allows me to set the resolution to the maximum the monitor will support (1280x1024) without the expanded desktop.

I have restarted the computer a number of times and each time it has booted to the correct display.

What caused the registry to change? I have no idea. I will quiz the user today about anything that may have been installed or uninstalled which maybe related.

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