TechRepublic|Forums|Software

Software

Question

  • Creator
    Topic
  • October 8, 2007 at 4:00 pm #2227591

    Large desktop area

    Locked

    by mike · about 16 years, 6 months ago

    Hi,
    On one of the office desktops (Win XP Pro), the desktop area has enlarged and the user needs to scroll around with the mouse to see all the area. This only occurs when the screen res is set to 1280×1024.

    It is a recent occurance, it has been working perfectly at that resolution for over a year and a couple days ago it changed. I have uninstalled and reinstalled drivers, but that didn’t solve the problem.

    Any help would be greatly appreciated.

    Topic is locked This conversation is currently closed to new comments.
  • Creator
    Topic

All Answers

  • Author
    Replies
    • October 8, 2007 at 4:00 pm #2476815

      Clarifications

      by mike · about 16 years, 6 months ago

      In reply to Large desktop area

      Clarifications

    • October 8, 2007 at 7:18 pm #2477786

      Did you change something?

      by thumbsup2 · about 16 years, 6 months ago

      In reply to Large desktop area

      Did you change anything at all right before this occurance started? Did the monitor go out (partially)? Did they go in and adjust something at that resolution and save it to a user profile in the graphics card? What happens if you log in as a different user, even the administrator, and set it to that resolution?

      • October 8, 2007 at 9:05 pm #2477771

        Thanks

        by mike · about 16 years, 6 months ago

        In reply to Did you change something?

        Thanks for the tip. I will quiz the user about anything they might have installed/uninstalled or changed when they get back in the office.

        I think I have solved it, but I would like to know what might have caused it so it can be avoided in the future.

        Thanks again for your response.

    • October 8, 2007 at 9:03 pm #2477772

      I think I have solved the problem

      by mike · about 16 years, 6 months ago

      In reply to Large desktop area

      Some research has shed light on how to solve the problem. The motherboard is based on the SIS751 integrated graphics and I searched for instances of problems directly related to it. I found this:

      http://www.mcse.ms/message1296806.html

      Followed the steps and solved the problem. With the virtualisation disabled it only allows me to set the resolution to the maximum the monitor will support (1280×1024) without the expanded desktop.

      I have restarted the computer a number of times and each time it has booted to the correct display.

      What caused the registry to change? I have no idea. I will quiz the user today about anything that may have been installed or uninstalled which maybe related.

  • Author
    Replies
Viewing 2 reply threads