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Laserjet 5si

By mmaisva ·
HP Laserjet 5si prints blank pages.What could be the problem?

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Laserjet 5si

by Ann777 In reply to Laserjet 5si

Most commonly, the toner cartridge is empty.

Does the printer print from self-test? If yes, then look at the drivers.
If no, then it's probably toner.

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Laserjet 5si

by Ann777 In reply to Laserjet 5si

ISSUE: Blank pages print from an HP LaserJet printer.

SOLUTION: Follow the steps in the following troubleshooting sections:

Self-test verification
1. Verify that the printer can print a self-test page (print a self-test page from the printer's control panel).
2. If the self-test page prints correctly, the issue is not a printer problem, but may pertain to software (see "Application issues" below).
3. If the self-test page also prints as a blank page, see "Toner issues" or "Hardware/Connectivity issues" below.

Toner issues
Verify that the sealing tape is removed from the toner cartridge.
Reinstall the toner cartridge.
Try a different toner cartridge.
Ensure that the toner cartridge is not empty.

Application issues
Ensure that the document is not corrupt by printing a test page from another application.
Ensure that the page length and margins are set correctly for the paper size.
Ensure that a sharing device or network is not generating a blank page as a separator page (contact your Network Administrator).
Ensure that the printer is not feeding two or more sheets of paper at a time because the paper is difficult to separate (break the paper when loading into the printer, do not fan the paper).
Ensure that the software application is not sending an extra page-eject command.
Ensure that the application file does not have an extra blank page.

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Laserjet 5si

by Ann777 In reply to Laserjet 5si

Hardware and connectivity issues
Check to see if there is an error message on the control panel of the printer, or check the printer's control panel light patterns for errors.
Check for connectivity. Ensure that the power cord and data cables are plugged in securely.
Plug the power cord directly into a three-pronged, grounded wall outlet.
Ensure that the paper guide is installed. (When the paper guide is not installed correctly, the printer will misinterpret the paper size and attempt to "make" that paper size by feeding an extra page.)
User-replaceable transfer rollers may be reseated. Do not touch the black rubbery surface as finger oils can cause problems.

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Laserjet 5si

by mmaisva In reply to Laserjet 5si

The question was auto-closed by TechRepublic

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Laserjet 5si

by mmaisva In reply to Laserjet 5si

The thing is at times you send a document it prints Okay but now it keeps on printing blank pages, even if you run a self test.The toner is still Okay since it prints fine at times.I was suspecting the tranfer roller, do you think transfer roller repacement can solve the problem.

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Laserjet 5si

by grandhighdruid In reply to Laserjet 5si

The first thing to try is a DIFFERENT toner cartridge. Failing that (or maybe before that), try cleaning the high voltage contact points on both the cartridge and the printer, usually located, on the toner cartridge, on the right side, and in the printer, the right side of the area where the toner cartridge is placed. Otherwise, I would say that the high voltage power supply is not distributing the proper voltage, whether it is the HVPS or the DC controller. Hope this helps!!!

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Laserjet 5si

by mmaisva In reply to Laserjet 5si

The question was auto-closed by TechRepublic

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Laserjet 5si

by RCOM In reply to Laserjet 5si

Trying a known good toner cartridge is the first thing to do.
To answer your question in comment. Yes a bad transfer roler can cause this problem. To check print a PCL config test page and open the cover about 4-5 seconds after the main motor starts. May have to do it a couple of times. What your trying to do is stop the printer before the paper gets past the transfer roller. Remove the cartridge and open the drum shield if there's an image on the drum then it's probably the transfer roller.If no image is present the drum may not be rotating. Put a mark on the gear of the drum with a felt tip pen and turn the machine on the startup process rotates the drum. If the mark doesn't move it's a gearing problem. The main drive assembly and cartridge gears may not be meshing together properly.

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Laserjet 5si

by mmaisva In reply to Laserjet 5si

The question was auto-closed by TechRepublic

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Laserjet 5si

by mmaisva In reply to Laserjet 5si

This question was auto closed due to inactivity

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