Hi,
I’ve recently started working at a new company that has undergone a series of unorganised relocations, has a flaky infrastructure over 7 sites, no it policies and is undocumented. We are currently looking at many support calls however there is no helpdesk system or even an official method to contact IT.
I am looking to launch a method to contact IT, and see this as simply being an email address until the infrastructure has been reorganised to a stage where it can accept a full blown helpdesk.
The main issue for me is that launching even the email address method may result in an overwhelming response which we could not deal with, causing end users and management to lose faith almost immediately and hinder the deployment and acceptance of any future system.
We urgently need to organise support tasks, could it be that the system could be launched with a carefully worded email to explain the situation? or would I be better to wait until we are in a position to cope with, schedule and prioritise the responses?
Thanks for any info you can give.
