What is your least favorite support request? Whether you are a Help Desk, Desktop, Network, or Application support analyst, what request do you dread seeing with your name assigned to it?
I am currently doing desktop support and lately I dread those calls described as “my computer occasionally locks up.” I guess what I dislike most is the lack of real information the user can provide. The problem is generally not easily reproducible, which makes the trouble-shooting aspect nearly impossible. I like to solve problems and sometimes these problems are not easily solved.
