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Legacy print server

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We have an Emulex Netque print server hooked up to a HP 930c Deskjet printer. The print server prints a configuration page with no problem. It prints from 98 and NT Terminal Server over the network…no problem.
The problem? Wait over night, when a document is sent to the server, the queue says it is printing but it never prints.
Solution? Disconnect the server from the printer and the network, reconnect, print configuration pages, reconnect it to the network and walla, it works.
What is hanging up? Yesterday, we got a 2004 error on the server that the port is configured on for the print server(NT server sp6a). It said something to the effect that the request was being rejected by the print server( it gave its IP Address) and that it would keep trying until either it was successful or somone cancelled the job(application log). The system log in event viewer says that it printed but gives 0 pages as what it printed. Today, the application log event 2004 did not occur.

Probably not enough info, but any ideas would be appreciated.

Dave

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Legacy print server

In reply to Legacy print server

I would try pinging the print server from a pc on the network and then from your NT server and see what kind of response times you are getting. i would use ping -N 10 -L 512 That will send 512k size packets 10 times to the print server.The thing you are looking for is large response times and some non responses. It almost sounds like the patch cable or the ethernet port on the print server are having some problems. Try a new patch cable. Try pluggin in to a different plug on your patch pannel.

Also here is an idea. I use hp print servers and you can use jet admin on those to search and configure them. I dont know if you have a simular tool with the emulex. But i was thinking that maybe it is having a problem with theip address that is assigned to it. Is the print server using dhcp to get its address>? I know with my hp’s I assign them an address that I have set aside as being assignable manually. (not given out by my dhcp server)

Thats all i can think of atthe moment, hope it helps.

Mike

Legacy print server

In reply to Legacy print server

DHCP is disabled on the print server and the static IP assigned is not included in the range of our DHCP servers. I have isolated the problem to the following: It works as long as the printer ( hp930c deskjet) stays powered up. When powered down, and turned back on, print jobs stay in the queue and do not get printed. When the power to the printer is subsequently turned off and the power to the print server is disconnected and then powered back up ( printer then printer server), it functions fine.
I did the ping test anyhow, the average response time was 10ms, no non-responses showed up and the longest response time was 23ms.

Legacy print server

In reply to Legacy print server

I believe that your printer does not have its static IP address but rather it asks fron your DHCP server for the address everytime it connects to the network.

If it has its own static IP address, then check with the range of IP address block that your DHCP server is giving out. It could be that the printer’s static IP address is within the lease-block. If so, then removed it and reconfigure the range of new IP address your DHCP server will lease out.

Hope this helps….

Legacy print server

In reply to Legacy print server

DHCP is disabled on the print server and the static IP assigned is not included in the range of our DHCP servers. I have isolated the problem to the following: It works as long as the printer ( hp930c deskjet) stays powered up. When powered down, and turned back on, print jobs stay in the queue and do not get printed. When the power to the printer is subsequently turned off and the power to the print server is disconnected and then powered back up ( printer then printer server), it functions fine.

Legacy print server

In reply to Legacy print server

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