I have a P4-1.8Ghz/256MB PC with WXP O.S., W2K MS-Office, Norton Systemworks, plus Zone Alarm firewall. My internet access is via ISDN and router to a full service local ISP.
Last year the family PC acquired the adware virus: ads345.com. It prevents Norton Systemworks from accessing the Live Update service for weekly downloads of virus definitions; it prevents manual download of updates thru Norton?s Intelligent Downloader, or accessing any anti-virus/anti-adware web site for their software download; plus, it takes several refresh tries in going from the internet browser home page to any links, giving the message:?page not found?.
Using an uninfected PC on my home LAN I downloaded XoftSpy anti-adware and transferred the executeable file to the infected PC thereby removing >200 adware files with good success. But am still unable to access Norton?s Live Update and I occasionally see the ads345.com address when logging on to the internet browser–even Norton techservice doesn?t know what to do.
WXP?s System Restore had to be turned off to accomplish some possible fixes, so it?s not possible to go back to last year for a restore.
Should I uninstall/reinstall Internet Explorer, WXP; reformat/partition the hard drive?
What?s your remedies? Thanks for your reply.