what do you think are the advantages of local vs remote desktop support?
Lets consider this scenario, 3 locations with 700, 120 and 70 end users respectively. Each has 1 desktop support. which do you think will provide a better service and why?
1. Add additional local desktop support to the 700 user location
2. IT on both 120 and 70 user location will help remote support the 700 user location.
Lets consider that helpdesk reduce 30-50% of the request already.
Im pretty sure #1 would be the answer, but why? Other might say, remote cant resolve BSOD, but how frequent is BSOD? also, HW issues, again how frequent is that?
