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Locked out laptop

By peter.taylor2 ·
Cannot get into my laptop after resrtting the bios password ( stupid thing to do - I know )
Now cannot get in at all - computer starts and rejects any level of password even the original one. Help - the laptop is ACER ASPIRE 3610.

Many thanks


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by cmiller5400 In reply to Locked out laptop

You may need to clear the CMOS to regain access to the system. I would go to the mfr's site and find instructions on how to clear it. In some cases, it can not be cleared and must be sent to the mfr for replacement (I believe that some IBM laptops are this way.)

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by Nilt In reply to Locked out laptop

I suspect you'll have to contact Acer. One nice thing is they do have pretty good support (no Indian accents!) but if you're out of warranty you may need to pay for it.

Go here:

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by VirginiaBeachBum In reply to Locked out laptop

You probably need to pull the CMOS battery out of the motherboard for a few minutes to clear it, then re-seat it. As others have suggested, check the Acer site for how to do this.

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by HAL 9000 Moderator In reply to Locked out laptop

You should find the answer here

But if it isn't there all you need do is remove the mains adaptor the battery and then open the NB and unplug the battery in shrink wrap.

This will =clear the BIOS and return it to it's default settings. After you replace the CMOS Battery replace the NB's main battery and the mains adaptor and boot up you'll get an error message telling you something is wrong and to press one of the Function keys to enter BIOS/Setup or another one to continue. Press the one to enter BIOS/Setup and set the time and date and then save and exit this should be enough to get you out of the trouble that you have got yourself into.

Just for the record the IBM T40 series of NB's will not allow you to wipe the BIOS and the only solution is a replacement M'Board so it's a very good idea NEVER to use the BIOS Password Option. Soon most Note Books will be like this so it's something that you need to keep in mind. Also if you have encrypted your files there is going to be a Chip on the M'Board that stores the encryption key and without it you'll loose all of your data and it will not be possible to recover it.


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