When I accepted my current position as NT Systems Admin three years ago, I was extremely naive about the problems users can get themselves into; and, as most of the already-existing users had been given Administrative rights to their workstations, Ididn’t attempt to change that policy.
Fast forward three years.
I just did an internal audit of the software installed on workstations in my company, and the results are apalling. After discussing it with my boss and the fellow responsible for desktop support and the helpdesk, I’ve decided that we’ve got to lock down all desktops and laptops.
I’d like to collect information from those of you who have had to do this before or who work in an environement where the users have always been locked down. What increased load can I expect for my helpdesk? Is there a good way to allow laptop users to install their own printers? How do you handle screensavers (can the users pick their own)? In short, tell me everything you know, either on this forum or via email. Looking forward to a lot of responses. Thanks.
