General discussion
-
Topic
-
Lockups?
LockedI’ve been working with a customer who owns a CTX Model: SIP350-CC
I’ve finally been able to narrow down the freezes to instances only when the pc’s screensaver (just a Win98 screensaver MS supplies) has activated. I.e. No freezing occurrs when the screensaver is disabled. My co-workers have been telling me this is strictly a software issue. The customer refuses to believe this is software because she’s used the pc flawlessly for 2 years and has never had lockups until now. We’ve wiped the hard drive and run a complete restore from her recovery cds and the lockups still only occurr when the screensaver kicks in. She also doesn’t like my suggestions to 1) turn the pc off when she’s finished with it and 2) never use the screensaver. She insists this is a hardware problem, not software (note: this is likely due to the fact that her extended warranty only covers hardware failure, not software problems).
My question is this – is there EVER an instance where freezing activity such as this can be due to a hardware problem even if it never manifests except during a specific program?