Logging into exchange from another domain

By skatzen ·
We have two domains in two different locations. There is an Exchange Server 2003 at one site that some people in the other domain use. There's no trust between the two, but the firewalls are configured to recognize both. The remote users are not required to change their passwords, however many times some of them are consistantly needed to have me reset their passwords (sometimes daily), before they are able to get their email. Even if the passwords are the same on both domains they are prompted for passwords. Anyone deal with this issue? One problem is that the remote people never have the need to actually log onto the domain that hosts the Exchange server, only get their mail.

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Having the same account names -- Edited

by The Scummy One In reply to Logging into exchange fro ...

and PWD's are not entirely the same. Win recognises domain users as
\%domain name%\%user name% + password
not just username +password.

This is why they are prompted for domain, username and PW when they try to get their email.

Edited to add:
What is likely happening is that they are putting the wrong domain name into the logon box, or omitting it all together. Then stressed out they call to have the PWD's reset.
I honestly don't see any real reason other than that, why they would need their PWD's reset so often.

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