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Looking for information

By chris.bryce ·
I am trying to find information on industry standards in regards to staffing ratios for user:help desk analyst and user:remote desktop support analyst. Any information you could provide would be greatly appreciated.

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This is site dependent.

by stress junkie In reply to Looking for information

This question comes up on a regular basis. The real answer is that an adequate support personnel ratio is entirely site dependent. Some places have very little support requirements while others require a lot of support. Some factors are whether a site develops their own in house applications, whether end users are allowed to have administrative privileges on the machines that they use, whether people are allowed to connect to the corporate LAN from the Internet, and lots of other considerations.

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by dawgit In reply to Looking for information

reality? or formula to punch in?
what type of help desk?
(ex: emergecy ser., min.2 people per at all times)
hours of operation?
yes there are standards, and sometimes laws to cover that. It just depends on what it is you want to do. -d

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