We’re using Blue Ocean’s Track-It program for hardware/software inventory and helpdesk and Norton Ghost to image new PCs. We’re (finally) looking into software that will make application deployment/support a little less painful. Management is leaning toward Microsoft’s SMS. Those of us who will be doing the work are leaning toward WinINSTALL (and hoping the money we save will be used for bonuses!!! ha ha ha).
Anyway, our main argument for not going with SMS is that we already have full inventory and remote control capability in our helpdesk package. Sounds like SMS would provide nothing but redundancy and yet another inventory for our over-taxed techs to manage.
Does anyone have any thoughts on this? If I’m way off base, please tell me!
TIA,
Karen
