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Loss of Admin &dead firewall, virus ??

By William-ernst ·
Setup info:
XP Home SP1 with all current patches (except SP2)
Single user on machine part of a home network
Symantec systemworks 2004 with firewall and antivirus running and updated.

I noticed that my Symantec firewall was no longer on the taskbar, in systemworks it shows as not running but I am unable to start it (greyed out)
If I attempt to uninstall or reinstall the firewall I receive an error message stating that I do not have the proper adminstrative privileges to perform the task.

I booted to safe mode and logged in as admin, user mgr shows my normal login as Admin and shows an account (ASP.NET) as limited user.

I added a new account with ADMIN rights and rebooted.
I still can't enable or remove anything related to my symantec firewall.

Antivirus never kicked off any alarms... any clues??

I ran MSCONFIG to disable all symantec programs, and installed Mcafee AV and firewall with no problems with admin rights.


Is there a specific place to look for what the rights are for a admin account, and how do regain those rights.

I fear that I've been hacked and
Thanks in advance

Bill

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by sgt_shultz In reply to Loss of Admin &dead firew ...

i do not think you have been hacked. i think you need to go to Start/Programs/system works 2004/Live Update and run live update repeatedly until you get 'no more updates available'. if any updates refuse to install, and i have a feeling they will, that is root cause of your problem. post back with all your symantec products and the error you get during live updates or see www.symantec.com

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by pierrejamme In reply to Loss of Admin &dead firew ...

A friend had a similar problem, that he asked me to fix. I spent two weeks trying to delete some Norton files that XPp Home said I had no rights to not even as administrator in Safe Mode. A virus had disabled his liveupdate/security Center so he to installed McAfee. Slightly different here though he didn't disable Norton.
With XP Pro there is a tool to restore default security, not so in XP Home.
If you cannot remove Liveupdate and Norton using their tools because you have no access rights as i found. Then the quickest way to fix is to format and re-install after saving what you can to a CDR or slave drive.
If you can afford it get XP Pro, worlds of difference.
Good Luck

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