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  • #2141442

    lost access to files and desktop

    by dahddjo ·


    This morning after booting Windows 10, I do not see any files on my local drive nor file icons on my desktop. Everything is on OneDrive. I copied files down from OneDrive to local and it appeared to work. But when I rebooted, they are gone again. It is as if I am not Administrator, but I am. All of the apps are there, but there are back to factory settings, as are Settings. Again, it allows me to update settings, but all is lost upon reboot. Can anyone help? This is very odd. All was fine yesterday.

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    • #2417294
      Avatar photo

      My first thought…..

      by birdmantd ·

      In reply to lost access to files and desktop

      Your hard disk may have failed. Did you have any odd issues before today ? You should attempt a diagnostic on the hard drive while in safe mode. There should be additional advice from others forthcoming.

      It would help if you could share more details about the computer you are using (specifications). Your post doesn’t offer any information about the computer or hardware that you are using.

    • #2417293


      by dahddjo ·

      In reply to lost access to files and desktop

      Here are the specs:
      OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20201022223431.000000-480
      Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, Intel64 Family 6 Model 142 Stepping 10, CPU Count: 8
      Total Physical RAM: 12 GB
      Graphics Card: Intel(R) UHD Graphics 620, 1024 MB
      Hard Drives: C: 914 GB (625 GB Free); D: 15 GB (1 GB Free);
      Motherboard: HP 84BE, ver 02.15, s/n PHJUV038JB944D
      System: Insyde, ver HPQOEM – 0, s/n 5CD8360H70
      Antivirus: Windows Defender, Disabled

      I can run diagnostics on the hard drive. But the computer boots just fine, and I can run apps on it etc. Just nothing saves. It is like Groundhog Day – every boot goes back to where it was!

      • #2417291
        Avatar photo

        We will need to wait for other opinions…….

        by birdmantd ·

        In reply to Specs

        …..but I still suspect a failed/failing HD is causing the problem. I am hoping some other members may be able to offer more information about your problem.

    • #2417285
      Avatar photo

      Re: lost access to files and desktop

      by kees_b ·

      In reply to lost access to files and desktop

      Looks like a corrupted Windows account. Then Windows makes a temporary new one you login, and deletes that when you logout.

      The solution is to make a new Windows account and transfer your files to it. You might have to redo your settings.
      This is nearly trivial for a local account, but I’m afraid it’s more work when you login into Windows with a Microsoft account. Start with a new local account and link that to your Microsoft account later.

      • #2417254

        Thank you

        by dahddjo ·

        In reply to Re: lost access to files and desktop

        I thought it looked like a Windows account problem also. But it had my name as the Account and Administrator. Very odd. I rebooted numerous times and same behavior. Then, based on other advice, I booted into Safe Mode to run diagnostics. Rebooted again, and presto, problem went away! Everything was back to normal. I will save your response, however, in case it happens again. This felt like a combination of Twilight Zone and Groundhog Day 🙂

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