Hello,
We have not received emails on 2 occasions in the past month.
The main recipient within our company does not receive the email but the individuals within the company who are cc’d into the email receive it. The email is being sent into our company from outside the company and on both occasions the domains from which the emails have been sent have been different. The main recipient on both occasions have also been different.
We use an external spam filtering service whereby all mail passes through their servers for filtering. Using this service I can view all emails that have passed through their system by searching by sender or recipient. The lost emails have not passed through this system for the user who has not received the email?
An example of one of the missing emails is below. Domains and users modified for confidentiality:
From: USER@se.abc.com [mailto:USER@se.abc.com]
Sent: 04 October 2007 14:38
To: USER1@ourdomain.com – NOT RECEIVED, NOT PASSED THROUGH SPAM SYSTEM
Cc: USER2; USER3 on ourdomain.com; USER2@se.abc.com; – BOTH OUR USERS RECEIVED
The mail header is below from the email received by USER2@OURDOMAIN.COM
Microsoft Mail Internet Headers Version 2.0
Received: from g30.mailwallremote.com ([195.72.35.107]) by OURDOMAIN.com with Microsoft SMTPSVC(6.0.3790.1830);
Thu, 4 Oct 2007 14:36:34 +0100
Received: from mail pickup service by g30.mailwallremote.com with Microsoft SMTPSVC;
Thu, 4 Oct 2007 14:38:39 +0100
Message-ID:
X-Apparently-To: USER2@OURDOMAIN.com
x-mailwall-from: USER@se.abc.com
x-mailwall-procid: 43563228
thread-index: AcgGi9OuC0lAi3j+Q6CpDS58P6X/KA==
Content-Transfer-Encoding: 7bit
Importance: normal
Received: from mail3.se.abc.com ([138.221.200.115]) by g30.mailwallremote.com over TLS secured channel with Microsoft SMTPSVC(6.0.3790.3959); Thu, 4 Oct 2007 14:38:15 +0100
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.4073
Received: from se-s-0000153.se.abc.com ([138.227.185.34]) by mail3.se.abc.com with esmtp (Exim 4.43) id 1IdQtz-0006sN-6G; Thu, 04 Oct 2007 15:38:07 +0200
In-Reply-To: <27177D598ACC8944B104285B87B19F81528C28@SERVER.zeroshift.local>
To:
Cc: “USER2”
“USER3”
Subject: RE: Torque sensor
MIME-Version: 1.0
X-Mailer: Lotus Notes Release 7.0.1 January 17, 2006
From:
Date: Thu, 4 Oct 2007 15:38:06 +0200
X-MIMETrack: Serialize by Router on MAIL02.SE.ABC.COM/SRV/ABB(Release 7.0.2FP2|May 14, 2007) at 2007-10-04 15:38:07
Content-Type: multipart/mixed;
boundary=”=_mixed 004AE635C125736A_=”
Return-Path:
X-OriginalArrivalTime: 04 Oct 2007 13:38:15.0562 (UTC) FILETIME=[D0EF3EA0:01C8068B]
X-MW-Processed: QW5kcmV3LkhhcnJpc29uQHplcm9zaGlmdC5jb206Y3M6Y3Y6
X-Original-Rcpt: USER2@OURDOMAIN.com
–=_mixed 004AE635C125736A_=
Content-Type: multipart/related;
boundary=”=_related 004AE635C125736A_=”
–=_related 004AE635C125736A_=
Content-Type: multipart/alternative;
boundary=”=_alternative 004AE635C125736A_=”
–=_alternative 004AE635C125736A_=
Content-Type: text/plain;
charset=”UTF-8″
Content-Transfer-Encoding: base64
–=_alternative 004AE635C125736A_=
Content-Type: text/html;
charset=”UTF-8″
Content-Transfer-Encoding: base64
–=_alternative 004AE635C125736A_=–
–=_related 004AE635C125736A_=
Content-Type: image/jpeg
Content-ID: <_2_14316838143165E4004AE633C125736A>
Content-Transfer-Encoding: base64
–=_related 004AE635C125736A_=
Content-Type: image/jpeg
Content-ID: <_2_14319F4C14319B90004AE635C125736A>
Content-Transfer-Encoding: base64
–=_related 004AE635C125736A_=
Content-Type: image/jpeg
Content-ID: <_2_14346BF81434683C004AE635C125736A>
Content-Transfer-Encoding: base64
–=_related 004AE635C125736A_=–
–=_mixed 004AE635C125736A_=
Content-Type: application/octet-stream;
name=”proposal for sponsoring (modified).doc”
Content-Disposition: attachment;
filename=”proposal for sponsoring (modified).doc”
Content-Transfer-Encoding: base64
–=_mixed 004AE635C125736A_=
Content-Type: application/octet-stream;
name=”Mutual_NDA_ABB_2-10-07.DOC”
Content-Disposition: attachment;
filename=”Mutual_NDA_ABB_2-10-07.DOC”
Content-Transfer-Encoding: base64
–=_mixed 004AE635C125736A_=–
Many thanks,
Chris