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Mail Bouncing back.

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In my organization we are using one fortimail box as mail server and it is hosted in our office.
All the individual mails are working perfectly but when we create a group mail and try to send mail to that particular group mail from any other mail domains like yahoo,google including its own mail domain:
for example:group id:test1@xxx.bt
client id:client@xxx.bt-which is in same mail domain
i get the error as follows:
‘dgpcict@drukgreen.bt’ on 12/9/2011 6:22 PM
550 5.1.1 … User unknown
Please help me to solve this issue.
The users and even the group id is created in the server.

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