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Make the stupid people go away!

By Canuckdownunder ·
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Welcome to the land down under...

by Canuckdownunder In reply to Make the stupid people go ...

<p>Greetings..</p>
<p>I work in the wonderful world of IT retail .. but to add to the excitement I work in Australia where if it has anything to do with technology they are generally about 6 months to a year behind .. sometimes even more. At times its frustrating just living here let alone actually working within this countries IT infrustructure (or lack there of) .. so from time to time I will post my rants and even some of my raves about the daily funny and not so funny stuff that goes on in the store I work in.. for obvious reasons I'll not be mentioning which company I work for .. its just more exciting that way.. are you excited now.. I know I am. (rolls eyes) .. see yah around.</p>

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Info leaches and the technologically impaired.

by Canuckdownunder In reply to Make the stupid people go ...

<p>When selling to the technologically impaired as I like to call them there are a few things I always try to keep in mind. Patience is the key here .. there are so many people out there that just dont have a clue and they can really take up quite a bit of your time. I find being direct is the key and try not to give them to many options as it only confuses them further. What really annoys me is when your trying to explain something to someone who knows nothing about the product yet they still argue with you and dont trust what your saying. Maintaining a smile and some level of patience at this point is not easy but I find that eventually the customer will begin to understand (usually) There is only one other way out of a situation like this. If your like me and you work with some fairly smart guys they will see that you are being held up by what we call an info leach.. an info leach only wants info and almost never spends any money. Usually one of my co workers will approach me to inform me of an urgent phone call out the back of the store (a phone call which doesnt exist of course) .. I find that is the best way to get away from an info leach. <br /><br />Now, if you are a consumer reading this thread I cant emphisize enough how important it is for you to <strong>do your own research before you go shopping! </strong>The more informed you are before you go shopping the better your chances of finding exactly what you need. Yes I can understand someone needing to know a few things about a product but when someone comes into an allready packed store and says to me "tell me everything I need to know about wireless networking" .. come on now! Theres a wonderful invention called the internet .. it has a vast library of knowledge on just about everything you could ever wonder about. An informed customer always saves time and money because they allready know what they need to buy and they almost never have to return something because they bought the wrong item. I think I will actually write a full article about how to be an informed customer for those of you who would like to know more. </p>
<p>I realize that many people are only just getting into the wonderful world of technology and there is alot of information out there. Use sites like techrepublic.com to get the information you need.. its all right at your fingertips you just have to look.</p>

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I'd like a copy of windows 98 please!

by Canuckdownunder In reply to Make the stupid people go ...

A few weeks ago a woman came into the store 5 minutes before we were about to close of course asking if we sold windows 98. I informed the woman that the software she was looking for had not been sold on the shelf for quite a while.. I naturally directed her to a copy of xp home and after asking me if this was up to date version of windows 98 we proceeded to the checkout. She looked very surprised when I said .. "that'll be $297.00 dollars please" to which she replied .. "I thought it was only two dollars and ninety seven cents!" .. "I only need the cd.. not the box.. I dont see why it should be so expensive?" The woman then stormed out of the store declairing that we were all on drugs and that she would find her copy of windows 98 and she would only pay 5 dollars for it.. needless to say we all had a good laugh.

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Use your manufacturer warranty!

by Canuckdownunder In reply to Make the stupid people go ...

Theres nothing more annoying then a customer ringing up right after they have made a purchase because they cant figure out how to get it working properly. Consumers: When you buy a new product it is covered by the manufacturer .. not by the store you purchased it from. The only time an item is covered by the store you purchased an item from is if you purchased an extended waranty which  usually only starts once the manufacturer warranty ends. So please think before you dial because chances are that your better off taking your issue to the people who actually manufacture the product rather then the store you purchased it from .. food for thought for yah!

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Windows xp does not come with office!

by Canuckdownunder In reply to Make the stupid people go ...

At least a few times a week I get customers who buy a pc or a laptop and they are shocked when they get home to find out that it didnt come with office. There are some promotional deals where it is clearly advertised that the product comes with office but more often then not it does not come bundled with your operating system (xp pro or xp home) So if you going to purchase a new pc and you need office programs .. ie word, excel, outlook, powerpoint, publisher etc. You need to factor that into the cost of your new pc or laptop. And remember that you can purchase oem office at a much cheaper rate if your purchasing a pc or laptop.

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Do you sell toasters here?

by Canuckdownunder In reply to Make the stupid people go ...

I think the title of this thread says it all really .. advise for all you consumers.. dont walk into an IT shop and ask if they sell toasters.. and no.. harvey norman is not an IT shop. *shakes head*

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9th shift in a row...

by Canuckdownunder In reply to Make the stupid people go ...

Yes today marks my 9th day in a row at work.. and if one more old guy comes in and asks me about wireless networking I'm going to go insane! ...thats all I have to say at the moment.

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You get what you pay for!

by Canuckdownunder In reply to Make the stupid people go ...

<p>Time and time again I see people coming in looking to buy laptops, desktop pc's, video projectors pda's etc.. at least once a day I get a customer who wants to pay rock bottom prices for top quality goods. Consumers often have unrealistic expectations of entry level goods. The bottom line is this .. you are more likely to have technical issues with an entry level laptop then you are with a medium range laptop. There is quite often a fairly big difference in quality between say a laptop priced at 999.00 and a laptop priced at 1699.00. And its the same story for anything else you buy .. if you buy the entry level model dont expect top range performance.. you really do get what you pay for.. I just wish some people could grasp this idea. On a final note.. think about the long term when buying electronics .. think about how long you would like the item to last.. also, if its an IT related item like a pc or laptop think about what your going to be using it for and make sure the specs of the system meet your specific needs.. ie, if your into graphics programs an entry level notebook with 256mb of ram isnt going to work for you. Remember .. do your research .. be an informed customer because an informed consumer gets exactly what he or she needs and has way less post purchase dramas then those who impulse buy or dont properly look into what they need in a system.</p>

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Warranties 101

by Canuckdownunder In reply to Make the stupid people go ...

<p>When you buy a product of any kind it is usually covered by a manufacturer warranty. In the past few months I have noticed a huge increase in the number of consumers who ring the store in which they made the purchase for product support. <strong>All consumers please read the following: please do not ring your local retailer and abuse them if they tell you to use the warranty that comes free with your product! </strong>If the product you purchased fails to uphold there product warranty then take it to your local consumer affairs or eve notgoodenough.org It is not the responsibility of the retailer to give free tech support. <strong>UTILIZE YOUR MANUFACTURER WARRANTY! DO NOT CALL YOUR RETAILER! </strong>.. ok .. I feel better now. *rolls eyes*</p>

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Do you have any USB's?

by Canuckdownunder In reply to Make the stupid people go ...

<p>Here is a copy of a breif and very non specific email to an IT retail outlet... we can only assume its a request for pricing on usb keys.<br />----------</p>I am enquiring your prices for USB's.

<p>I am not requiring anything top of the range, however one that is cheap and reliable would be desirable and maybe about 500meg<br />-----------<br /><br />.. come on people.. give us poor people in IT retail at some info.. FYI: "usb" is a cable format.. simply asking for a usb is not enough information .. please be more specific.. lol.</p>
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