Malware

Question

Malware removal (SmokeLoader)

By Axochris ·
Hi all,

first of all thanks for offering your help in these forums, this is great!

Over Christmas, my Laptop got infected with a Smoke Loader Trojan and I can't get rid of it. Hence I am thankful for any advice!

Ok, I try to get it sorted and provide the history:
In order to burn an mp4 video file to DVD, I plugged my external WD hard drive into my mothers Laptop (a quite old Acer Aspire notebook). As the DVD failed to be played on her player I aimed to convert the file into a suitable format on my laptop using the VLC player. My system is a Lenovo Yoga Thinkpad P40 (no dvd player, hence the HDD) with Windows10 Pro.
After converting the video file, my Laptop showed symptoms like fully occupied CPU and a lot of jumping windows services in the task manager, symptoms that I afterwards also detected on the spreader laptop. I took both laptops from the net and tried to get rid of the malware that was identified as SmokeLoader by 2 antimalware softwares (

What I tried so far did not help:

1) Checking the system with Avira AntiVir, McAfee and Malwarebytes (in windows normal and safe mode)
--> I could quarantine the malware, but upon clearing the laptop crashed during restart (guess an escape mechanism of the trojan)

2) Restore the laptop using a restoration time point before infection --> failed

3) Restoring the laptop with and without deleting personal data
--> Malware still there on the restored Windows system

Is there another thing to consider before formatting the hard drive and running a clean install? I don't have the key of my windows distribution and don't want to reconnect the laptop to the internet or USB sources, so a readout from the laptop is no option (or is it?).

Regarding the HDD, is there a way to remove the malware? Can professional IT services provide a guaranteed removal of such malware in order to prevent reinfection or should it be trash-binned? As there is some non-backupped data on it I would prefer a professional rescue.

Sorry for the long post and many thanks in advance! Please let me know if more information is required!

Best wishes,
Chris
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All Answers

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I think....

by birdmantd Moderator In reply to Malware removal (SmokeLoa ...

....that the only guarantee to remove all elements of the malware would be a reformat of your HDD and reinstall of the OS and programs. Unless you had a physical backup prior to the infection, it will be a lengthy process. The biggest problem is that malware can get into multiple programs/applications and deleting it in one location won't remove it in all locations. They usually worm their way into multiple files.

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Thanks!

by Axochris In reply to I think....

Thanks for your fast response!
I expected this would be the only safe way to remove it.

Do you have a suggestion regarding the external hard drive thar transferred the malware? Can this be rescued by IT services?

Best wishes,
Chris

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Re: external hard drive

by Kees_B Moderator In reply to Thanks!

Connect that drive to a PC running Linux (it's free to make bootable DVD with Linux) and use that to copy the files you don't yet have a backup of to a USB-stick (check the date last change of those files, if that's before you used it on your mothers PC they should be safe). Then - after copying the files from the stick to your running and clean laptop and it's backup) format the hard disk from Linux.

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Re: malware removal

by Kees_B Moderator In reply to Malware removal (SmokeLoa ...

If you can't remove it, a clean install of Windows 10 seems a good solution. On another Windows device, make a bootable USB stick from https://www.microsoft.com//software-download/windows10 and boot from that in your laptop.
You don't need a license key. Microsoft already has in their database and the setup program knows how to find it.

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If you want to try again.

by rproffitt Moderator In reply to Malware removal (SmokeLoa ...

My nod is to Bleepingcomputer.com forums as they use different tools and methods. I know folk that like them and others that yell "Hey, it's so complicated." But if it can be cleaned up without a clean install (format as some call it) that would be the place.

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Thanks for the hint!

by Axochris In reply to If you want to try again.

Will try it there and if it doesn't work out I'll go with the bootable USB stick as Kees_B suggested.
Thanks for the help :)

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