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Malware.com as a homepage, can't change it, can't restore files to original

By cherismail ·
My son (who lives 2000 miles away) just bought an Acer laptop loaded with Windows Vista. He called me today upset because his homepage can't be changed. He was saying the homepage was mallware.com but after searching through this forum I'm wondering if he means malware.com? (I can't call him right now to confirm). Over the phone we tried a couple of basic things, as I am pretty non-technical but I'm a fountain of knowledge compared to what he knows. We finally decided to go to the original date when he bought the computer and use that as a restore point. He received an error message that the restore was unsuccessful and he still has mallware (or malware.com) as his homepage. He also downloaded Spybot Search and Destroy and it found some stuff and cleaned up some of it but he got an error message that some of the items couldn't be deleted because he wasn't the administrator. I'm para-phrasing but you get the idea.
He also said he had a yellow triangle with an exclamation mark that said he had a back-door Trojan or virus, which we are assuming is this malware.com

btw, he did not make himself a back-up disc when he first turned on the computer, so that isn't an option. Just in case there is anyone besides me (and my son!) who aren't aware of this, laptops do not come with a back-up disc, unless you buy a Toshiba.

Questions: Did he somehow in the original set-up of his computer, change his admin settings? If so, how can he get fix this? How can he restore his computer the tho original date he purchased it and make himself a back up disc? How can he get rid of the Homepage That Wouldn't Die?
Please be gentle, neither of us speak "geek"

Thanks!
Cheri

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by colmgdonnelly In reply to Malware.com as a homepage ...

Hi firstly there is no way of ultimately restoring back to the factory settings unless there is whats called a recovery partition on the hard disk. (I don't think acer provide this but i could be wrong). I would recommend installing a trial version of "kaspersky 2007 anti virus" it has one of the best rates of cleaning an infected system. The second option would be for him to use the installation disks that would have been provided with the laptop. Basically stick the disk in and follow the prompts (all data will be wiped, the hard disk will be reformatted and hey presto back to factory settings). If it was me though id do the kaspersky thing first and also just incase ask him to check his internet options (its in control panel) and under general confirm what the home page is set to. Get him to clear his explorer cache aswell by doing the following. Open internet explorer, click tools in the top right, Then internet options, and under browsing history click delete and then delete all. Hope this helps!

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Like I said, laptops (at least in USA) no longer come with a recovery disc

by cherismail In reply to reply

That would have been the easiest thing to do, since he's only had the computer a couple of days. We cleared the cache, history, cookies and typed in yahoo.com for his homepage several times and it doesn't "stick" just reverts back to malware.com

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System Restore.

by Virtual1 In reply to Malware.com as a homepage ...

http://support.microsoft.com/kb/306084

If Windows XP starts
1. Log on to Windows as an Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6. Log on to the computer as Administrator. The System Restore Restoration Complete page appears.
7. Click OK.

This should help a lot.
btw http://malware.com is ok and http://mallware.com is currently for sale. they are both ok.

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This is a Windows Vista issue, not XP

by cherismail In reply to System Restore.

and if malware.com is ok why won't it go away? What is malware.com?

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oops

by Virtual1 In reply to This is a Windows Vista i ...

type rstrui into the search box and hit enter

that'll get the restore program started...
I suggest that you go back to the original restore point because you just bought the machine.

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