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Managed Services - Application Maintenance & Support

By ibanezplayer ·
Is there anyone using a managed services model for app maintenance and support? What are some of the pitfalls and benefits? We see the marketing hype from everyone these days who has bodies that do development work. What is the real experience like?

A Managed Services Model (MSM) requires a solid set of SLAs to govern. What are some of the SLAs you use?

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