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Management System for IT Professionals?

By davestas ·
Does anyone know of a management system for a small IT comapny that manages several small business networks? I'm looking for a system that has a job queue and notifies our clients via email when the job is complete. Also, if it has a web portal that allows our client to log into our website and support a trouble ticket.

Thank you in advance

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A Web based solution

by mccmike45 In reply to Management System for IT ...

Dave, go to http://www.liberum.org. They have a free one that is web based and it uses either ms access or sql, your choice. It allows new users to create a new login or retrieve their existing password. They can enter the ticket as a user, or you can enter the ticket as a tech and if you wish, it will notify them via email anytime an update is made unless you specifically tell it otherwise.
It also has a feature that allows you to enter the solution into a knowledge base at it is your option as to wether users are allowed to view the knowledge base.

Hope this helps

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