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Managers of Managers (MOM) Trends

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Hello Friends,

Our Client is a Cable ISP with more than 50,000 residential, and 2,000 corporative Users, in the same City, using an Optical Fiber and Coaxial Cable Network.

Today, they provide Internet by Cable, Cable TV, and in the future they would like also provide VoIP Services.

Today each one help desk agent has five different display monitors, each one with a different application to provide the support services. They need a very good integrated software tool to administer, control, and monitor all the network management resources.

They are evaluating the solution of NetCool . Micromuse (www.micromuse.com)

Due to that, they need to know the answer to the following questions:

Manager of Managers (MOM) – Business Service Management

? Penetration of this technology in America and Europe
? Efficiency of the technology (from the technical and investment point of views)
? Technical Aspects: scalability, yield, performance, obsolescence, technical support
? The trends of this technology towards the future (roadmaps)
? The most important Vendors that produce this technology, and if there has been consolidated
? Cases of success
? (MOM) Vendor shortlist

Topic

Reply To: Managers of Managers (MOM) Trends

In reply to Managers of Managers (MOM) Trends

Operations Management programs are very common in large-scale client environments.

The penetration of the technology is into most of the Fortune 1000 client companies in North America.

NetCool, Microsoft Operations Manager, Tivoli, CA UniCenter, OSI NetExpert and NetIQ are probably the most deployed of these products to management network environments.

As for the rest of your questions, I’d recommend that you look at the research which Gartner has done on the subject. Note that these case studies are not cheap, but they are typically “vendor-neutral.”

In addition, you should ask your vendor to provide you with independent researched documents on their products, as well as, a contact list of clients to verify their satisfaction with the product.

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