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Managers of Managers (MOM) Trends
Our Client is a Cable ISP with more than 50,000 residential, and 2,000 corporative Users, in the same City, using an Optical Fiber and Coaxial Cable Network.
Today, they provide Internet by Cable, Cable TV, and in the future they would like also provide VoIP Services.
Today each one help desk agent has five different display monitors, each one with a different application to provide the support services. They need a very good integrated software tool to administer, control, and monitor all the network management resources.
They are evaluating the solution of NetCool . Micromuse (www.micromuse.com)
Due to that, they need to know the answer to the following questions:
Manager of Managers (MOM) - Business Service Management
? Penetration of this technology in America and Europe
? Efficiency of the technology (from the technical and investment point of views)
? Technical Aspects: scalability, yield, performance, obsolescence, technical support
? The trends of this technology towards the future (roadmaps)
? The most important Vendors that produce this technology, and if there has been consolidated
? Cases of success
? (MOM) Vendor shortlist