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Managing Social Media Access in the Workplace

By brantley.michael ·
I run IT for an organization that provides investigative service to a range of industries. During recent discussions with managers as we move towards new security implementations and reducing access levels of employees to certain resourses and data, it became very apparent that senior managers in our Operations department view access to social media sites such as Facebook, Twitter and MySpace as integral to our business. They are not opposed to implementing measures to track/manage activity to ensure that users are using these tools to investigate on behalf of our clients (rather than users updating their own postings or looking at friend's pictures), but are very wary of any changes that might decrease productivity of staff using the tools for a permissible purpose. I've considered monitoring firewall logs (tedious with a small team) and making users log on to a terminal server for the purpose and blocking PC access, but think there must be a better way that's inexpensive or free with our current toolset. Any feedback or options to consider to ensure proper use of these sites in the workplace without impacting user productivity?

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