Question

Locked

Mapped network drive problem when VPN disconnected

By MarkFTB ·
I have a customer with Windows 2000 Server and Exchange 2000. They have several Windows XP laptops with mapped drives to a shared user folder on the main server (which is the domain controller).

These mapped drives work perfectly in the office, and slowly but ok via VPN.

The problem I'm facing is that when off-site, if the users do not have the VPN connected, when they try to open a locally stored file in Word / Excel the computer hangs for up to a minute whilst it tries to locate the mapped drive.

Does anyone know how I can fix this as it's causing our users a lot of frustration.

Thanks in advance!

This conversation is currently closed to new comments.

6 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Answers

Collapse -

First....

by Reb00t In reply to Mapped network drive prob ...

I would recommend using a logon script, if you're not doing so already for the local network.

Second, make the VPN connection on the client available to "All Users". At this point, log the user off their machine and during the Windows Logon screen, check the box that says, "Connect using Dial-up Connection". Log into the domain and the VPN, your logon script should run. When the user is done w/ their session, have them log off their machine, uncheck that box, and log back in and use their machine as a local machine user.

Collapse -

Thanks but...

by MarkFTB In reply to First....

I don't currently have a log on script for the mapped drives - they are set to "reconnect at log on".

The VPN is available for all users. I tried ticking the box for "connect using dial-up connection" and it just gives me the option of logging on using the "SafeNet Virtual Adapter Interface" (this being the VPN software installed). If I click connect I get a dial box come up with "000" in the phone number. Clicking dial gets "TCP/IP CP reported error 738: The server did not assign an address".

I meant to mention before that the users have MS Office 2003 Small Business Edition installed and fully up to date.

I did consider the option of having two scripts / batch files on the desktop, one to map the user drive and one to disconnect. The idea being that the user would only connect the mapped drive when actually in the office. But I'd really like a workable solution that doesn't involve the user having to do anything.

Collapse -

smb

by sgt_shultz In reply to Mapped network drive prob ...

did you try this?
To work around this problem, do the following: 1. In Windows Explorer, open the network folder that contains the file that you are trying to open or save.
2. On the Tools menu, click Folder Options.
3. Click Use Windows classic folders, and then click OK.

Collapse -

did anyone change the default

by Triathlete1981 In reply to Mapped network drive prob ...

location for word/excel to the mapped drive?

tools, options, general, default file location for excel.

tools, options, file locations for word.

maybe the program is trying to search the mapped drive because the mapped drive is the default open/save location.

Collapse -

Same / Similar Problem

I am sure I saw the answer to this a year or so ago - you could change or add a parameter to the Registry and it would change the 'timeout' for waiting on network shares.
I am currently looking for this again, we have a server that needed to be shut down and now people who had shares on it are complaining.
So frustrating - I can almost visualize the registry setting - but I can't find anything on the web...

Good Luck!

Back to Networks Forum
6 total posts (Page 1 of 1)  

Related Discussions

Related Forums