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married and locked out of Outlook

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11 replies

by tunnel

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We're on a 98SE over NT4 network and use Office 2000. One of our users recently married and changed her name. Although our Exchange 5.5 has a new mailbox showing her married name, her Outlook refuses to let her in saying she doesn't have permission(new network name and p/w work fine)
I have removed all traces of her maiden name from registry, and completely uninstalled O2000 but Outlook still shows maiden name in licensed to field.

11 replies

by ann777

Sounds like something wasn't done correctly... I suggest you start over...

On the mail server:
Open User Mgr for Domains and copy a similar account to the newaccount name. -- check the e-mail address tab and make sure that it is correct.

On her computer:
1) install outlook and add her profile. Or edit it to appear the same as her account.
2) check hger registry to verify her profile is the correct one... HKEY USERS/Default/Software/Microsoft?windowsMessangingSubsystem/ Profiles

Thelicensed to field shouldn't matter; it sounds like the exchange account isn't tied to her user account.

by curlergirl

I don't think the "licensed to" field has anything to do with whether she can access her Exchange mailbox. Have you checked to be sure her mailbox user account is set properly? In order for her to logon to her mailbox, her new user name has to be set as the primary user of that mailbox. I'd suggest checking both the primary user account field (on the first tab of the mailbox properties in Exchange Admin) and also the Permissions page for the mailbox - make sure she shows as the User of the mailbox on that page also. Also, did you create a new Outlook profile for her? Sometimes editing the profile can cause corruption, so I'd advise creating a completely new profile to connect to her new mailbox. I've done this many times with no problems - but of course with MS you never know!! Hope this helps!

by kbarry

make sure that you set your user manager properties to create a new exchange mailbox when creating a new user.
This will insure that the CID and User ID match.
Also watch out for the NT Authentication option in the Services for Outlook (client side)
Removing the NT Autentication option and creating a new profile will allow you to test the functionality of Outlook.
This should help.

by kbarry

another idea is to create an archive.pst
or add the personal folders service and change delivery of the mailbox to it.
This will allow you to migrate the account outside of the realm of Exchange.
then when you create a new account you will be able to retrieve the items.

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