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Maxtor HD -SMART says there's a problem

By duetco ·
I have removed all my important files and used Maxtor software to check the disk. It passed all the tests. I also low level formated it after repartioning it. Smart still tells me there is something wrong. I used a smart software and it says the spinup retry count and the reallocated sector count is bad. It tells me that it has exceeded its threshhold count. My question: Is there any hope to fix this drive or to restore it. Or... should I just toss it out?

Thanks,
Michelle
duetco@attbi.com

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Maxtor HD -SMART says there's a problem

by tau In reply to Maxtor HD -SMART says th ...

Did you try to put that HD in another computer to check if it is OK or not?

If it is not, then check if your HD still under warranty? Check it out at http://www.maxtor.com/en/support/service/warranty_ata.htm

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Maxtor HD -SMART says there's a problem

by duetco In reply to Maxtor HD -SMART says th ...

Thanks for all the help! Went to Maxtor and the drive is under warranty. I then ran one of their smart tests and got an error code and they told me they will be replacing it.

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Maxtor HD -SMART says there's a problem

by JustAnAdmin In reply to Maxtor HD -SMART says th ...

Generally, the smart detection is fairly accurate and I think it would be safe to assume that the drive is likely to fail in the near future.

As suggested previously, if the drive is still under warranty, send it in to have it replaced. Otherwise, I would suggest purchasing a new drive.

In either case, make sure any critical data is backed up ASAP just to be safe!

Hope this helps.

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Maxtor HD -SMART says there's a problem

by duetco In reply to Maxtor HD -SMART says th ...

Yes, the smart detection was accurate. I will pay more attention to it. Glad I already moved those files quick!

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Maxtor HD -SMART says there's a problem

by duetco In reply to Maxtor HD -SMART says th ...

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