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Mcafee and windows 7
I've had three client (not pulling an inductive argument here - no generalization) upgrade from Windows Vista home premium to Windows 7 home premium with each mcafee install having problems once upgraded to 7 hp. What's the problem? The problem is with Mcafee's real-time scanning and firewall not turning on once booted or clicked multiple times. :)
I followed the list Mcafee gives for this problem (which can be found here: http://service.mcafee.com/FAQDocument.aspx?id=TS101225), finding there are some steps I would re-arrange.
1. Run an update
This worked for one of the three machines.
2. Enable real-time scanning in security center (shouldn't this be step 1?)
This didn't work for any of the three machines.
3. Run Mcafee virtual technician
This solved some registry problems, but didn't fix the firewall or real-time scanning not turning on.
4. Download and run the oas-disabled-fix.cmd utility
This step fixed the firewall not turning on issue on each machine, but didn't fix the real-time scanning not turning on.
5. Check for third-party security software
Shouldn't this step be step 2?
6. Remove and reinstall your McAfee Security Suite
I didn't have to execute this step for any of the machines, so I'm not sure if this step works or not.
How did I solve the problem for the machines I serviced? Here was my troubleshooting list.
1. Clicked turn on in Mcafee for real-time scanning and firewall. Attempted to enable it in the security center dashboard. *failed to work*
2. Checked for third-party software. None to be found, which is what I expected.
3. Checked for updates in mcafee dashboard. Downloaded and installed updates for all three (this fixed the problem for one machine).
4. Ran the virtual technician. The scan found problems in the registry (around 170 for two problem machines), but didn't fix the real-time scanner or firewall.
5. downloaded the cmd line fix. Running this then rebooting fixed the firewall issue, but not the real-time scanner.
6. Checked for updates. Mcafee downloaded and installed updates that required restart. Restarted, booted into windows desktop and mcafee dashboard was green.
Not sure if this is true for every mcafee protected vista upgrade to 7, but if it is, maybe this troubleshooting list will help.