I am stepping into a new IT Manager’s position that will have 4 direct reports. 2 Help Desk, 1 Network Specialist, 1 phone switch person.
One of the things I would like to do is measure their productivity. We have a call tracking system, that will be used to assign calls, and keep track of who did what and how long, but sometimes this is not a true measure of what they have actually accomplished.
My question is what are some of you more experienced IT/IS/MIS Managers doing to monitor/track their performance and how would it be measured?
Thanks
Paul
