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Measuring SLA performance

By Jenna ·
We are looking for an easy, automated way to measure SLA performance. Does anyone have any tools that can track planned and unplanned downtime and also generate reports on metrics such as percentage uptime of servers and applications?

Thanks,
Jenna

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Measuring SLA performance

by Astute In reply to Measuring SLA performance
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Measuring SLA performance

by Jenna In reply to Measuring SLA performance

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Measuring SLA performance

by kent.manley In reply to Measuring SLA performance

This question is a little tough to answer given the vagueness of the environment description. Are you outsourcing some aspect of your infrastructure, i.e., web site and want to know when it goes down and for how long? Or are you monitoring an ISP service/network connectivity at your own site? What kinds of servers? What kinds of applications? Are you able to put agents on the servers, or must the monitoring be done remotely and unintrusively? There are all kinds of tools (and home-grown) ways to do lots of monitoring...just need more information to help guide you to the right areas.

Kent
kent.manley@att.net

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Measuring SLA performance

by Jenna In reply to Measuring SLA performance

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Measuring SLA performance

by Jenna In reply to Measuring SLA performance

Hi Kent,
To add more details...I am monitoring servers at our own shop, mostly Compaq Proliants and Prosignias. Applications can include anything such as IIS and Operating systems. We currently use Openview NNM, MRTG, and Compaq Insight Manager however, we aren't getting the management reports we would like.
We would like an application that can be fed our SLA and (with incident input) can generate reports that prove if we are meeting our SLA or not. Agents can be installed on servers. I hopethis makes things a little more clearer.
Thanks for your help,
Jenna

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Measuring SLA performance

by William Shipway In reply to Measuring SLA performance

You could have a look at the BMC Patrol range of products, which can do some really good reporting for both server and service/application availability and performance. Depending on the complexity of your SLAs you can probably enter them for the reporting and also for alert notification if required. http://www.bmc.com (IIRC)

HTH
William

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Measuring SLA performance

by William Shipway In reply to Measuring SLA performance

Another product I reviewed recently was Microsoft Operations Manager, which is a new release based on software from NetIQ. It is really comprehensive and has fantastic reporting, based on SLA info you set up, but it is also very expensive compared to other reporting products. You could be looking at about US$900 per CPU (not per server).

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Measuring SLA performance

by Jenna In reply to Measuring SLA performance

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by Jenna In reply to Measuring SLA performance

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