I have a laptop that has Windows 2000 with all the updates. Whenever try to install media player 9 series it gives me error Uxtheme.dll not found. Did a search on the local drive and this file is in C:\winnt\system32 directory. On the same exact laptop with same configuration it works fine. Any time I try to view video using the media player I can hear audio not video is seen. I have tried to install and uninstall with no luck. Can anyone please help to fix this problem.
Thanks
Chandra
IT technician
