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memory could not be read

By Cranium2000 ·
Hi!
I do systems and networks support for a software company. Frequently we get calls about Windows 2000 machines returning an error after printing or closing an application:

''the instructions at xxxxxxxxxxxxx reference memory at xxxxxxxxxxx the memory could not be read, click OK."

They click OK and are able to continue normally. While a few times, uninstalling a network printer has been the fix, we have not found anything concrete and at times the only thing that has worked has beena reinstall of the OS. This issue does not seem to be limited to users, SP versions, upgrade or original install of 2000. I am a bit stumped. Anyone have any suggestions or personal experience with this issue?

Thanks!

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memory could not be read

by nikki96 In reply to memory could not be read

This is a common error caused by anything from bad dlls to incompatible hardware to old registry info. Try to find out what application the users were working on at the time. If it is the same one, you may be able to fix it...

Here's the one for the printers, though.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q260142

Watch for spaces/breaks in the url.

HTH
Nikki

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memory could not be read

by Cranium2000 In reply to memory could not be read

thanks - but that kb is no longer available. Do you happen to have it in an emailable format?

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memory could not be read

by TimTheToolMan In reply to memory could not be read

Hi,

No points but FYI, The above link worked for me... you need to remove the space between the Microsoft "Q number" and the rest of the URL for it to work.

I have no idea why TechRepublic does this and its very annoying....

Cheers,
Tim.

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memory could not be read

by Cranium2000 In reply to memory could not be read

thanks Nikki!

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