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memory issue???

By johnk320 ·
I have a client who is experiencing the following problem.

Her bookkeeper work on a W95 desktop 266MHz, 128MB RAM. She is using Quick books and Excel 97. There are three reports she exports from QB to Excel. When she does the export, the computer freezes. Windows resource meter goes from green to yellow to red. when she does the same operation on a similarly equipped laptop there is no problem. There are not a lot of extraenous programs on either machine. They are both running Norton AV but I get the same results even with the NAV auto-protect disabled.

Any ideas??? Please respond to johnk@erie.net

thanks much,

John Knauer

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memory issue???

by frush In reply to memory issue???

I'm wondering if there are some setup issues that may be affecting the desktop. Check that virtual memory is available, on a partition that isn't nearly full. Another "arcane" thing that may be giving you problems could be related to the displaycard setup. Some display cards seem to require more "resources" . These resources are lumped together in most views we get with utilities such as "System Information", but there are multiple components. Also, some of the resources "leak away" during normal use of Windows, and after a while, neccesitate rebooting the system to recover adequate resources for larger applications to run. Try looking at the available "resources" in 'S.I'. If less than 40% remain, you may find that some components of these resources are too low, and things will run slow. Good luck!

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memory issue???

by johnk320 In reply to memory issue???

The question was auto-closed by TechRepublic

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memory issue???

by bstei18 In reply to memory issue???

Excel has had some problems with byte leaks were even after you have closed a page or workbook, the memory space it used is still used eventually eating up all the virtual memory and hanging the system. Go to Microsofts supports pages and make sure you have all of available updates for Excel and Office.

Good Luck!

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memory issue???

by johnk320 In reply to memory issue???

The question was auto-closed by TechRepublic

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memory issue???

by SmokeyBear In reply to memory issue???

John, make sure you have the right virtual memory setting, win 9x should have virtual memory set to 2x to the RAM you have in that machine. Sometimes if this is not set properly crashes might occur. For Win NT is 1.5x of your PC RAM, and if not you might get Blue Screen of Death from times to times.

Assuming that the virtual memory setting is right, you need to end extra application running in the background. It is not good enough to disable them. For example you may disble Mcaffe anti virus protection in a pc but the program is still running in the background even though it is not protecting your pc actively.

By pressing Ctrl-Alt-Del you should be seing all the application running in the background. For Win9x, there is only oneprogram that you need to keep the pc running, that program is EXPLORER which is the shell of the OS.

In you case you need to keep EXPLORER and Quick Books alive to do your task. Trying exporting the files now.

If this doesn't work then it hasto be some hardware

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memory issue???

by johnk320 In reply to memory issue???

The question was auto-closed by TechRepublic

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by johnk320 In reply to memory issue???

This question was auto closed due to inactivity

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