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Messages keep coming back

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by wildgen

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EX5.5SP3 OL2K
I have a user that received a message on 11/26. He deleted this message and ever since it continues to come back. He has two such messages that continue to be showing up in his mailbox. No other messages do this. He is using Outlook 2k CW mode ste to work offline. How can I get rid of these duplicating messages.

5 replies

by steedy

Has this user got more than one profile in Outlook? If so, remove one of them as it will keep copying the message back in no-matter how many times he deletes it.

by sjtee

Try creating an Offline folder, synchronise with the offending message, and then resync after deleting it.
Alternativley create a new Outlook profile.

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