Our forums are currently in maintenance mode and the ability to post is disabled. We will be back up and running as soon as possible. Thanks for your patience!



Micros RES 3700 Voiding issues

By Kiromania ·
Hello, I'm actually using Micros 3700 on win7 on version 5.4.
Often during an order, I'm selecting a special deal meal and I have to pick between different condiments. It can be that i am doing a mistake about picking the wrong condiment and there i started to void the wrong items until I have to restart my order. My problem is that when I am making a new order after that voiding action, the price written on the side on any selected items is "0".
I had this problem for the last month and just 4 days ago it seems to have been fixed automatically. I wanted to know how could that be fixed so if it happens once I could correct it manually. Thanks for your support.

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -


by Kiromania In reply to Micros RES 3700 Voiding i ...

Example :
I press "Thai noodles" which the price is 10e. Then I have to choose between the meet as condiment (pork, shrimps, beef, ..).
I press pork as example then I have on screen :
Thai noodles 10e
Carrot 2e
Egg 1e
Garlic sauce.
(Carrot and egg are extras that the customer could add)

Before the correction, usually when I press "Thai noodles" then voiding it, it appears on screen "error - condiment not allowed". Then when Im selecting any other menu (Thai noodles, Chinese noodles, anything.), The price of the selecting item will always be 0e.
On screen : (I'm selecting again Thai noodles)
Thai noodles 0e
Carrot 0e
Egg 0e
Garlic sauce.

Now, when I'm doing the same manipulation (voiding while I have to choose a condiment then selecting Thai noodles). The price of it is correct
On screen :
Thai noodles 10e
Carrot 2e
Egg 1e
Garlic sauce.

Anyway I'm glad that it has been corrected automatically (I'm saying that because I didn't change anything in the code or something) but I wanted to know how.

Related Discussions

Related Forums