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Microsoft May be "Rightsizing" the wrong people

By vhomick ·
Today I received an email asking for my feedback on Vista. After responding, I think that in their effort to streamline their operations they kept the wrong people.

Strike 1
In the email I received today, there were six multiple choice questions. The first four asked about the email that I received after registering. Since I do not remember receiving this email I marked the "I do not remember receiving an email" option on each of the four questions. See Department of Redundancy Department.

Strike 2
The next two questions again multiple choice, dealt with what was the most helpful in the email that I did not receive and how could Microsoft improve the email that I did not receive. There was no place for free form comments and you could not submit the form without marking at least one answer.

Strike 3
I went to the feedback section of the Microsoft site and sent a condensed form of this message and clicked submit then received the following response.

Your feedback is valuable to us - thanks for taking the time to tell us what you think.
You Spoke, we listened

You said that it was too hard to read through long complex KB articles, so Microsoft is making it easy for you to Fix it! We're working hard to automate solutions to common software problems in an easy, intuitive way that is available when and where you need it. So whether you are looking for a solution in help or support content, or an error report, Fix it provides a way to apply automated fixes, workarounds, or configuration changes so you don?t have to perform a long list of manual steps yourself. Want to see more? Click here?

Dear Microsoft, please consider rehiring the staff responsible for collecting product feedback...

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