Microsoft Outlook 2010-How to generating auto ticket number for a form

By melissamedina1 ·
Hello TR... I've read a lot about this online however very confused... I hope you can all help me...

So, i'm creating an IT ticket through outlook forms with multiple tabs (which is still a work in progress) and wanted to know if there is a way to either create or purchase software for outlook 2010 that will:

1. Create an auto generated ticket number when the form is opened/sent
2. Auto reply to sender the ticket number created
3. if a reply or forward is sent, the outlook DOES NOT create a new ticket number...

I'm pretty creative with forms but not very good with vba language... :-(

Please help! :-)


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