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  • #2316236

    Microsoft Picture It Install Problem

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    by rghrgh324 ·

    I had problem with Picture It Platinum 2001. It would not open. So I uninstalled it. Now when I try to reinstall it, I get an error: Winsows Installer — The i/o operation has been aborted because of either a thread exit or an application request. Help!

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    • #3380314

      Reply To: Microsoft Picture It Install Problem

      by carpetpisser ·

      In reply to Microsoft Picture It Install Problem

      Sounds like it didn’t uninstall properly. Give this a shot. For Windows 95,98 or ME, go to http://download.microsoft.com/download/office2000pro/util22/1/W9X/EN-US/msicu.exe or for Windows XP, 2000 or NT4, go to http://download.microsoft.com/download/office2000pro/util20/1/NT4/EN-US/msicuu.exe and save and run the utility. It will clean up the settings that were not properly removed. Then try reinstalling. Hope this helps 🙂

    • #3380252

      Reply To: Microsoft Picture It Install Problem

      by ann777 ·

      In reply to Microsoft Picture It Install Problem

      The I/O operation has been aborted because of either a thread exit or an application request.

      CAUSE
      This problem may occur when the following conditions are true:
      Your computer is running Microsoft Windows 95 or Microsoft Windows 98.
      -and-
      Your computer’s CD-ROM drive is configured to use Direct Memory Access (DMA) in the Windows Device Manager.

      WORKAROUND
      To work around this problem, follow these steps.
      Disable DMA for the CD-ROM
      Click Start, point to Settings, and then click Control Panel.
      Double-click the System icon, and then click the Device Manager tab.
      Select View Devices By Type and click the plus sign to the left of CDROM.
      Click the CD-ROM drive you want to change, and then click Properties.
      In the CD-ROM Drive Properties dialog box, click the Settings tab.
      In Settings, clear the DMA check box. Click OK.
      Close the System Properties window, restart the computer, and then try installing one of the products listed at the beginning of this article to ensure that the error does not appear.
      If this does not solve your problem, you may need to use the following additional steps.

      • #3380249

        Reply To: Microsoft Picture It Install Problem

        by ann777 ·

        In reply to Reply To: Microsoft Picture It Install Problem

        Disable DMA for the Disk drive(s)
        Click Start, point to Settings, and then click Control Panel.
        Double-click the System icon, and then click the Device Manager tab.
        Select View Devices By Type and click the plus sign to the left of Disk drives.
        Click the disk drive you want to change, and then click Properties.
        In the Disk Drive Properties dialog box, click the Settings tab.
        In Settings, clear the DMA check box. Click OK.
        Repeat steps 4 through 6 for each disk drive.
        Delete Product Folder and Reinstall
        Delete the folder created during the installation of the product that you would like to install. For instance, if you were installing Microsoft Office 97, you would need to delete your C:\Program Files\Microsoft Office folder.
        Restart Windows 98. On the Windows Start menu, click Shutdown. Select Restart, and click OK.
        Install one of the products listed at the beginning of this article.
        After the installation is complete, repeat the appropriate steps in the sections above to re-enable DMA.

      • #3380248

        Reply To: Microsoft Picture It Install Problem

        by ann777 ·

        In reply to Reply To: Microsoft Picture It Install Problem

        The step numbers have disappeared from the above copy & paste. Refer to Microsoft Knowledgebase Q190630 if you need more info.

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