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Microsoft Root Certificate update

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by greenmudbug

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I get an error message as follows when I try to install Symantec Antivirus 9 on my Win98 laptop:

"You must have the Root Certificate Update installed. Please install the Microsoft root Certificate Update and reboot before attempting this inatall."

I went to the suggested web page and could find any information anywhere. Can anyone give me some help on this matter?

4 replies

by joseph moore

Just to add to the first Answer.
When you go to Windows Update and have it do a scan, in the 2nd category (not the Critical Updates section, the Windows 98 section for you), one of the optional updates is for the Root Certificates.
You have to manually add these Optional updates to have them install. So, I would do a Windows Update scan, check the optional Windows 98 updates, scroll down to the Root Certificates update, click the Add button, then go and install all updates.

hope this helps

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