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Microsoft Word 97 lockups whole PC

By pchw ·
Using Word 97 on NT 4.0 HP Vectra PCs w/128 meg ram. On some PCs Word locks up the whole machine indiscriminitely w/no warning. Appears to be profile related, and rebuilding profile usually works . . . for a while. Have tried disableheaplookasidereg hack, extending home directory to user's personal folder, running a switch on the normal.dot to bypass it and generate fresh one on launch, delete normal.dot, disable spell and grammar check as typing, deleting the 8.0 word data key in the registry, which is tantamount to rebuilding the profile, rebuilt the machine, you name it. Some stuff works on some machines, other machines require 2 or more fixes, and on some machines nothing helps. The thing that works most conistently is rebuildingthe profile, but that doesn't always work. Sometimes it works forever. Sometimes it works for one hour. Sometimes rebuilding the profile a second time works, and sometimes it has to be rebuilt MANY times. We are dealing with VERY FEW roaming profiles. This problem is MOSTLY with local profiles. We have been working with Microsoft and have come up with solutions they haven't considered, even. I am at a loss. We have had this problem for over a year, so it's getting a little frustrating.Thanks for any help you can provide.

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Microsoft Word 97 lockups whole PC

by bhostmeyer In reply to Microsoft Word 97 lockups ...

I had the same issue on 10 or so machines... I managed to fix it by installing Directx 6 on the machines.. Dont ask me why I tried it but it worked...

dont know if it will help you but its worth a shot.

Brooke

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Microsoft Word 97 lockups whole PC

by pchw In reply to Microsoft Word 97 lockups ...

The question was auto-closed by TechRepublic

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Microsoft Word 97 lockups whole PC

by micahsdad In reply to Microsoft Word 97 lockups ...

Just proves my opinion that Word 97 is about the crappiest piece of software around. What happens if you upgrade one of these pc's to office 2k. If this works it would cost you less than all the time you've spend mucking around.

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Microsoft Word 97 lockups whole PC

by pchw In reply to Microsoft Word 97 lockups ...

The question was auto-closed by TechRepublic

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Microsoft Word 97 lockups whole PC

by pchw In reply to Microsoft Word 97 lockups ...

This question was auto closed due to inactivity

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